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Like having flashlights when the power goes out

Problems cost time and money. It's better to avoid them by anticipating them before they occur, so you can figure out how to go about addressing them. And if you have to say something about a misunderstanding or a problem, having something stored on the shelf to say can be nice, kind of like having flashlights with fresh batteries when the power goes out at home.

Even saying something as general as, We're aware of the situation and we're looking into it, might help. Or saying, Thanks for your inquiry. Addressing matters in an objective manner is the board's goal.

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