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3 things that can really screw things up

It's words that cause some of the biggest screw-ups. It's the way people string words together. Even experienced people in businesses and organizations screw up communication. And when they do, unwinding screw-ups more often than not is costly.
How is it that even experienced people mess up words? It's often three things: Word choice, tone and failing to see -- or ignoring -- red flag warnings.

Word choice goes without saying, you might say. It's words that send the wrong message, words that might be misconstrued. And using words with an unintended tone, maybe derisive, indifferent or rancorous language.
Missing or ignoring red flags is a third cause of communication screw-ups. Especially when word choice and tone are off kilter. And missing potentially problematic things, as well, that could have or should have been anticipated.

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