Skip to main content

HOAs and Avis?

The Avis CEO was interviewed the other day on CBS This Morning (you can find the interview on the CBS This Morning website). What does this have to do with homeowner associations, you're wondering.

It has to do with expertise and preparation. The CEO talks about his company's customer service innovations. When he's asked challenging questions...for example, questions about competition from ride-sharing companies, he responds with information and statistics that put things in perspective.

Whether you're a business executive or a volunteer serving on an HOA board, spending time preparing for any interaction that may occur during meetings or informal conversations can be time well spent. Taking a few minutes to think about positive initiatives and improvements in your HOA community and to focus on possible issues and concerns can be helpful, according to one of the publications about community associations, At Least Some PR. Even if you're taking just a few minutes during board meetings to build a list, those few minutes can be worth the time.

(Books and other resources are available through Amazon Books as well as other publishing companies and community association organizations.)

Comments

Post a Comment

Popular posts from this blog

Always the same old HOA news

When there's news about HOAs on TV or in newspapers, it's mostly the same old news over and over again. Someone puts up a flag, changes something on their home, has hens, roosters or pigs on their property, maybe playground equipment. Things like that. If reporters happen to call, what happens? Lots of scrambling around, probably. An OMG! moment.  There's a reporter calling, emailing or knocking on the door! What are we going to do? What comes in handy, sometimes, is having some kind of general response in mind. So, when a reporter asks: What are you planning to do about this? (The THIS being one of those things like flags, roosters, etc.), the response might be: We hope to be able to address this situation through discussions involving the homeowner, our homeowners association and concerned neighbors. Something that says a little something, without saying more than should be said, especially when you're under pressure.
Post a Comment
Read more

Houston!! We have an issue!

Two dinosaur sculptures in the front yard of a home located in an HOA in the Houston area just made ABC 13 Eyewitness News. The homeowner said "she's been contacted (by the HOA) and asked what her plans were" for the dinosaurs, a T-Rex and a Velociraptor. The homeowner's "plans are directly tied to their plans," according to the TV-news story. "She says she is prepared to contest any request that they be removed. It's about creativity, not conformity." Here's the thing about media coverage of just about anything...of organizations like HOAs, business firms and all the rest. It's the question of whether or not -- to what extent -- media coverage might influence situations and outcomes. When organizations -- and their policies -- are in the news, will media coverage influence policy decisions? Keeping in mind, of course, the key role of governing documents in policies and procedures.
2 comments
Read more