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HOAs and Avis?

The Avis CEO was interviewed the other day on CBS This Morning (you can find the interview on the CBS This Morning website). What does this have to do with homeowner associations, you're wondering.

It has to do with expertise and preparation. The CEO talks about his company's customer service innovations. When he's asked challenging questions...for example, questions about competition from ride-sharing companies, he responds with information and statistics that put things in perspective.

Whether you're a business executive or a volunteer serving on an HOA board, spending time preparing for any interaction that may occur during meetings or informal conversations can be time well spent. Taking a few minutes to think about positive initiatives and improvements in your HOA community and to focus on possible issues and concerns can be helpful, according to one of the publications about community associations, At Least Some PR. Even if you're taking just a few minutes during board meetings to build a list, those few minutes can be worth the time.

(Books and other resources are available through Amazon Books as well as other publishing companies and community association organizations.)

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