Skip to main content

HOAs and Avis?

The Avis CEO was interviewed the other day on CBS This Morning (you can find the interview on the CBS This Morning website). What does this have to do with homeowner associations, you're wondering.

It has to do with expertise and preparation. The CEO talks about his company's customer service innovations. When he's asked challenging questions...for example, questions about competition from ride-sharing companies, he responds with information and statistics that put things in perspective.

Whether you're a business executive or a volunteer serving on an HOA board, spending time preparing for any interaction that may occur during meetings or informal conversations can be time well spent. Taking a few minutes to think about positive initiatives and improvements in your HOA community and to focus on possible issues and concerns can be helpful, according to one of the publications about community associations, At Least Some PR. Even if you're taking just a few minutes during board meetings to build a list, those few minutes can be worth the time.

(Books and other resources are available through Amazon Books as well as other publishing companies and community association organizations.)

Comments

Post a Comment

Popular posts from this blog

Houston!! We have an issue!

Two dinosaur sculptures in the front yard of a home located in an HOA in the Houston area just made ABC 13 Eyewitness News. The homeowner said "she's been contacted (by the HOA) and asked what her plans were" for the dinosaurs, a T-Rex and a Velociraptor. The homeowner's "plans are directly tied to their plans," according to the TV-news story. "She says she is prepared to contest any request that they be removed. It's about creativity, not conformity." Here's the thing about media coverage of just about anything...of organizations like HOAs, business firms and all the rest. It's the question of whether or not -- to what extent -- media coverage might influence situations and outcomes. When organizations -- and their policies -- are in the news, will media coverage influence policy decisions? Keeping in mind, of course, the key role of governing documents in policies and procedures.
2 comments
Read more

What Homeowner Associations Can Teach Governments About Spending

by Harvey Radin People in government should take field trips to well-run homeowner associations. To experience fiscal responsibility first hand. To see how elected leaders in some homeowner associations -- HOAs -- are actually spending public money prudently and efficiently. Like governments, homeowner associations collect money to fund a host of community needs. Homeowners residing in HOAs pay dues to their association. This is similar in a way to government taxation. So, if there are roads in an HOA property that are not city-maintained streets, a portion of the money homeowners pay in dues may be set aside for the upkeep of these roads. Governments use tax dollars for public parks maintenance. Homeowner associations have what's known as common areas, landscaped parcels of HOA property that are often maintained by the homeowner association. Some HOAs assume responsibility for roof maintenance on homes, and painting maintenance. Some have recreational facilities that are mai...
Post a Comment
Read more

Better than blurting??

In several posts, we've been talking about prepared statements...how they might sometimes help HOA boards deal with tough questions from homeowners and even -- heaven forbid! -- tough questions from the news media. We're often asked if prepared statements are nothing but PR spin. People sometimes cringe at the mention of spin. Actually, a prepared statement is measured words in a measured response. What's preferable? Measured words or words blurted out in the heat of the moment?
1 comment
Read more