Is it possible to be cordial, but firm? For us over many years in crisis communication dealing with people in the news media, being cordial, but firm, has worked okay, much of the time. Editors and reporters can be tough, just like people you may be dealing with if you're on an HOA board or you're a property manager. Big things can be irritating. Little things sometimes as well. Being both cordial and firm, what does it take to be able to be both as you're dealing with people? We could go on and on, but it would be interesting to hear from you out there in Linkedin land, to toss this around a little bit.
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